Cancellation Policy

This Cancellation Policy applies to all services provided by Suminite Holdings, operating under the name AptiAndApti ("Company", "we", "us", or "our"). This policy outlines the terms and conditions for cancelling various services, contests, subscriptions, and refund procedures on our platform.

Contest Cancellations

User-Initiated Cancellations

Users may cancel their participation in paid contests under the following conditions:

• Before Contest Start: Full refund available if cancelled at least 24 hours before the contest start time
• Less than 24 Hours: 50% refund available if cancelled between 2-24 hours before contest start
• Within 2 Hours: No refund available for cancellations within 2 hours of contest start time
• After Contest Start: No refunds available once the contest has begun

Platform-Initiated Cancellations

In rare cases where we must cancel a contest due to technical issues, insufficient participants, or other unforeseen circumstances:

• All participants will receive a full refund within 5-7 business days
• Participants will be notified via email and platform notifications
• Alternative contest dates may be offered when possible

Subscription Cancellations

Monthly Subscriptions

Monthly subscription cancellations are effective at the end of the current billing cycle. Users will retain access to premium features until the subscription period expires. No partial refunds are provided for monthly subscriptions.

Annual Subscriptions

Annual subscriptions may be cancelled with the following refund structure:

• Within 7 Days: Full refund minus processing fees
• Within 30 Days: Pro-rated refund for unused months
• After 30 Days: No refund available, service continues until expiration

Refund Processing

Processing Time

Approved refunds will be processed within 5-7 business days from the approval date. The actual time for funds to appear in your account may vary depending on your payment method and financial institution.

Refund Method

Refunds will be issued to the original payment method used for the transaction. In cases where the original payment method is no longer available, alternative arrangements will be made on a case-by-case basis.

Account Cancellation

Users may request account cancellation at any time by contacting our support team. Upon account cancellation:

• All personal data will be deleted in accordance with our Privacy Policy
• Access to premium features will be terminated immediately
• Contest participation history and achievements may be retained for record-keeping purposes
• Outstanding refunds will be processed according to the terms outlined above

Special Circumstances

Technical Issues

If technical issues prevent you from participating in a paid contest or accessing paid features, we will investigate the issue and provide appropriate compensation, which may include refunds, service credits, or alternative arrangements.

Violation of Terms

Users whose accounts are suspended or terminated due to violations of our Terms of Service are not eligible for refunds of any kind, including contest fees and subscription charges.

How to Request Cancellation

To request a cancellation or refund, please contact our support team through any of the following methods:

• Email: support@aptiandapti.com
• Contact Form: Available on our Contact Us page
• Account Settings: Some cancellations can be processed directly through your account dashboard

Please include your account information, transaction details, and reason for cancellation to expedite the process.

Changes to This Policy

We reserve the right to modify this Cancellation Policy at any time. Changes will be posted on this page with an updated revision date. Continued use of our services after changes are posted constitutes acceptance of the modified policy.

Contact Information

If you have any questions about this Cancellation Policy or need assistance with a cancellation request, please contact us at support@aptiandapti.com or through our Contact Us page.